Refund policy

Stay chilled, we got you. If you you get a bottle that is corked, oxidised or you're just not happy then we will always  aim to replace or refund. If you don't fancy that we can always recommend another bottle for you to try. 

Inline with good practice we operate within a 6 year policy for returning oxidised or corked wine.

To start a return, you can contact us at returns@cdgwinemerchants.com. If your return or replacement is accepted, we’ll either send you a return shipping label, as well as instructions on how and where to send your package. Or we will arrange a replacement to be sent. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@cdgwinemerchants.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.